Diversion is a strategy that prevents homelessness for people seeking shelter by helping them identify immediate alternate housing arrangements and, if necessary, connecting them with services and financial assistance to help them return to permanent housing. Over the years, CwD has developed an effective diversion program. Utilizing a relationship-building approach, CwD staff and volunteers engage with individuals experiencing a crisis and work to build trust. Often, we can identify resources and strategies which can resolve a person’s housing instability or divert them from becoming homeless.